Customer Identity and Access Management Specialist (Information Technology Analyst 1)

Department of Administrative Services; Hartford (CT); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The Department of Administrative Services in Hartford, CT, seeks a Customer Identity and Access Management Specialist (Information Technology Analyst 1) to provide day-to-day technical support and engineering services for Connecticut's enterprise CIAM platform. Hybrid work is available within the Enterprise Architecture and Strategy team.

Responsibilities include supporting identity integrations (SAML, OAuth/OIDC), monitoring Azure-based infrastructure, and collaborating with IT peers to resolve

Qualifications

• First-level support for CIAM platforms (ForgeRock) and identity integrations including SAML 2.0, OAuth/OIDC, and Identity Gateway configurations.
• Monitoring and maintaining cloud infrastructure including Azure-based tools, Kubernetes clusters, Storage Accounts, Key Vaults, and Log Analytics.
• Troubleshooting and resolving identity-related technical issues and managing help desk tickets related to authentication and CIAM integrations.
• Collaborating with IT peers, application developers, and end users to diagnose and resolve access issues.
• Participating in infrastructure upgrades, disaster recovery exercises, and modernization efforts following established change management procedures.

Responsibilities

• Provide day-to-day technical support for the enterprise CIAM platform.
• Assist in engineering services for identity integrations across agency applications.
• Support passwordless authentication initiatives and emerging identity technologies.
• Coordinate with stakeholders to ensure reliable and secure identity services.

Skills

CIAM support

ForgeRock

SAML 2.0

OAuth/OIDC

Identity Gateway

Azure

Kubernetes

Key Vault

Log Analytics

Troubleshooting

Stakeholder collaboration

Tools

Azure Monitor

Cloud infrastructure

ITIL/change management

Job description

The Customer Identity and Access Management Specialist (Information Technology Analyst 1) provides day-to-day technical support and engineering services for Connecticut's enterprise CIAM platform, a core component of the state's Digital Modernization initiative. The role supports identity integrations for agency applications, troubleshoots access issues, maintains platform reliability and security, and collaborates with stakeholders to adopt emerging identity technologies like passwordless authentication. Based in Hartford with hybrid flexibility, this position is part of the Enterprise Architecture and Strategy team within the Department of Administrative Services.

Key qualifications:

• First-level support for CIAM platforms (ForgeRock) and identity integrations including SAML 2.0, OAuth/OIDC, and Identity Gateway configurations
• Monitoring and maintaining cloud infrastructure including Azure-based tools, Kubernetes clusters, Storage Accounts, Key Vaults, and Log Analytics
• Troubleshooting and resolving identity-related technical issues and managing help desk tickets related to authentication and CIAM integrations
• Collaborating with IT peers, application developers, and end users to diagnose and resolve access issues
• Participating in infrastructure upgrades, disaster recovery exercises, and modernization efforts following established change management procedures