Customer Growth & Service Specialist

Esmeralda Gutierrez - State Farm Insurance Agent; Fort Worth (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Simple IRA

Health insurance

Vision insurance

Paid time off

Bonus based on performance

Opportunity for advancement

Job summary

Esmeralda Gutierrez - State Farm Agent is seeking an Account Representative to grow the agency through meaningful customer relations and by marketing relevant products and services. The role emphasizes teamwork and strong service orientation in a fast-paced environment.

You will develop leads, schedule appointments, and establish lasting relationships while delivering prompt, accurate support to customers as their needs evolve.

Qualifications

• Experience in sales (outside or inside sales) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationship management

Communication skills

Customer service

Relationship building

Prospecting

Listening skills

Job description

Esmeralda Gutierrez - State Farm Agent is seeking an Account Representative to grow the agency through meaningful customer relations and by marketing relevant products and services. The role emphasizes teamwork and strong service orientation in a fast-paced environment.

You will develop leads, schedule appointments, and establish lasting relationships while delivering prompt, accurate support to customers as their needs evolve.