Customer Growth Manager, Just Walk Out Tech — Flexible Hours

Amazon Inc.; Omaha, Northern (NE, KY); Hybrid; USD 80,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Just Walk Out Technology – 3P Services seeks a Customer Growth Manager to lead post‑launch customer success initiatives and build scalable support programs. You will own value realization, education, and operational excellence to improve customer experience across global teams.

The role requires strong communication, project management, and the ability to navigate ambiguous, high‑pressure environments while earning trust with stakeholders and customers alike.

Qualifications

• Experience with strong project management skills.
• 2+ years of retail or operations, or 4+ years of customer-facing retail, hospitality, or grocery industry experience.

Responsibilities

• Drive global strategy to serve both our end users: the customer and the shopper
• Develop and track customer success metrics
• Develop and hit monthly, quarterly, and annual goals to improve customer satisfaction
• Track and monitor industry trends and make recommendations
• Develop operational excellence series and drive partner teams to deliver upon action items to improve customer experience
• Parlay operational excellence outputs into value realization initiatives to strengthen our value proposition
• Pursue new ideas for value creation
• Solve ad hoc operational concerns as they arise in the field and apply learnings across all other customers
• Develop and launch customer support infrastructure- processes, SOPs, platform
• Ideate and build formal customer support program
• Invent and collaborate both launch + ongoing learning and development to improve customer capabilities and retention
• Gather VOC and VOS data to cross‑functionally share with JWOS cross‑functional teams to iterate our service
• Gain alignment from sr. internal stakeholders who own multiple products

Skills

Project management

Job description

Amazon Just Walk Out Technology – 3P Services seeks a Customer Growth Manager to lead post‑launch customer success initiatives and build scalable support programs. You will own value realization, education, and operational excellence to improve customer experience across global teams.

The role requires strong communication, project management, and the ability to navigate ambiguous, high‑pressure environments while earning trust with stakeholders and customers alike.