Growth‑Oriented Customer Success Manager (Remote)

Amazon; Washington; Remote; USD 83,000 - 140,000; Full time

Job summary

Amazon Just Walk Out as a Service (JWOS) is seeking a Manager, Customer Success to build world-class support programs for enterprise customers. You will design post-launch support, engage with customers to define requirements, and help anticipate future needs while delivering scalable, customer-centric outcomes.

Ideal candidates have strong project management, proven customer-success experience, and the ability to lead in ambiguous, high-pressure settings.

Qualifications

• Experience with strong project management skills in a fast-paced environment.
• 2+ years of retail or operations experience, or 4+ years of customer-facing retail, hospitality, or grocery industry experience.

Responsibilities

• Drive global strategy to serve both end users: the customer and the shopper.
• Develop and track customer success metrics.
• Develop and hit monthly, quarterly, and annual goals to improve customer satisfaction.
• Track and monitor industry trends and make recommendations.
• Develop operational excellence series and drive partner teams to deliver actions to improve customer experience.
• Parlay operational excellence outputs into value realization initiatives to strengthen our value proposition.
• Pursue new ideas for value creation.
• Solve ad hoc operational concerns as they arise in the field and apply learnings across customers.
• Develop and launch customer support infrastructure—processes, SOPs, platform.
• Ideate and build formal customer support program.

Job description

Amazon Just Walk Out as a Service (JWOS) is seeking a Manager, Customer Success to build world-class support programs for enterprise customers. You will design post-launch support, engage with customers to define requirements, and help anticipate future needs while delivering scalable, customer-centric outcomes.

Ideal candidates have strong project management, proven customer-success experience, and the ability to lead in ambiguous, high-pressure settings.