Customer-Focused Teller: Help Customers Grow Financially

Citizens; Rocky River (OH); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Meaningful work & relationships

Volunteer time off (8 hours)

Matching charitable donations up to $1

Career development and promotions

Health care coverage

401K with company match

Tuition assistance

Mental health programs

Student loan assistance

Job summary

Citizens is seeking a Teller in Rocky River, OH. You will greet customers in the lobby, assist with transactions, and demonstrate how to use our mobile app and ATMs. You’ll deliver personalized service to help customers meet financial goals and connect them with Bankers for next steps.

The role emphasizes customer-centric service, cash handling accuracy, and compliance with policies. Weekend/evening shifts may be required, with a structured benefits package.

Qualifications

• Must have a high school diploma or GED.
• Minimum 6 months experience processing transactions (cash/digital).
• Minimum 1 year customer experience, recommending/referring products.

Responsibilities

• Greet customers in the lobby and assist with transactions.
• Demonstrate mobile app and ATM usage to complete tasks.
• Provide personalized financial advice and connect customers to Bankers.
• Follow all bank policies including cash handling and local regulations.

Skills

Customer service

Active listening

Communication skills

Problem solving

Digital literacy

Attention to detail

Team collaboration

Education

High School degree or GED

Tools

ATM usage

POS systems

Job description

Citizens is seeking a Teller in Rocky River, OH. You will greet customers in the lobby, assist with transactions, and demonstrate how to use our mobile app and ATMs. You’ll deliver personalized service to help customers meet financial goals and connect them with Bankers for next steps.

The role emphasizes customer-centric service, cash handling accuracy, and compliance with policies. Weekend/evening shifts may be required, with a structured benefits package.