Customer‑Focused Teller: Drive Financial Wellness

PNC; Bethlehem (Northampton County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

Life insurance

Disability protection

401(k) with match

Paid holidays

Vacation days

Job summary

PNC in Bethlehem, PA seeks a Full Time Teller to deliver a unique customer experience while promoting financial wellbeing and loyalty. You will handle daily customer interactions, educate on alternatives, and identify banking opportunities to refer to branch staff.

Based in our Plaza on 8th Bethlehem branch, this in-office role emphasizes accurate operations, adherence to policies, and leveraging technology to help customers manage transactions.

Qualifications

• Strong customer service and communication skills.
• Ability to educate customers on financial options.
• 1+ year of cash handling or teller experience preferred.
• Must be able to pass background check.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer’s problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Customer Service

Banking Knowledge

Attention to Detail

Digital Literacy

Communication

Job description

PNC in Bethlehem, PA seeks a Full Time Teller to deliver a unique customer experience while promoting financial wellbeing and loyalty. You will handle daily customer interactions, educate on alternatives, and identify banking opportunities to refer to branch staff.

Based in our Plaza on 8th Bethlehem branch, this in-office role emphasizes accurate operations, adherence to policies, and leveraging technology to help customers manage transactions.