Customer-Focused Teller & CSR – On-site

Automatic Data Processing, Inc.; Paxton (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Paid time off

401(k)

Job summary

Bank of Pontiac in Paxton, IL is hiring a Full-time Teller/CSR to provide outstanding customer service and manage teller transactions. You will develop relationships, assist with accounts, handle inquiries, and support cross-department collaboration.

This on-site role requires strong communication, reliability, and a customer-first mindset, with opportunities to grow within a community-focused bank that values service and local engagement.

Qualifications

• High school diploma or equivalent.
• 1+ years of banking experience preferred but not required; training provided.

Responsibilities

• Develop a deep understanding of Bank of Pontiac products and services and communicate their features and benefits to customers.
• Assist customers with routine account transactions and open/maintain personal and business accounts.
• Answer customer inquiries via phone and email in a friendly, efficient manner.
• Resolve customer issues promptly while adhering to bank policies.
• Document and track all customer interactions accurately.
• Provide product information, pricing, and availability as requested.
• Collaborate with other departments to resolve inquiries and issues.
• Assist with teller transactions and ensure accuracy.
• Follow up with customers to ensure satisfaction and build loyalty.
• Identify opportunities for process improvements in customer service operations.
• Stay up to date on industry trends and new product features.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Critical thinking

Team player

Attendance & punctuality

Stress management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Bank of Pontiac in Paxton, IL is hiring a Full-time Teller/CSR to provide outstanding customer service and manage teller transactions. You will develop relationships, assist with accounts, handle inquiries, and support cross-department collaboration.

This on-site role requires strong communication, reliability, and a customer-first mindset, with opportunities to grow within a community-focused bank that values service and local engagement.