Customer-Focused Teller: Cash, Service & Skills

Banco Santander SA; West Manchester Township (York County); On-site; USD 30,000 - 47,000; Full time

Job summary

Banco Santander SA in York, PA seeks a Full Time Teller at Banister Street to assist customers with deposits, withdrawals and transfers. You will deliver friendly, accurate service, manage cash drawer, and follow bank policies while finding opportunities to educate customers on digital self-service options.

The role demands 6+ months cash handling and customer service experience, strong listening skills, attention to detail, and reliable teamwork to support branch operations, including possible

Qualifications

• High school diploma or GED required.
• 6+ months cash handling experience.
• 6+ months demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Engage in assisting with various financial needs and processing transactions.
• Provide exceptional customer service, resolve concerns, minimize risk, defend against fraud, refer product solutions.
• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Cash handling

Customer service

Attention to detail

Communication

Multi-tasking

Digital tools

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Banco Santander SA in York, PA seeks a Full Time Teller at Banister Street to assist customers with deposits, withdrawals and transfers. You will deliver friendly, accurate service, manage cash drawer, and follow bank policies while finding opportunities to educate customers on digital self-service options.

The role demands 6+ months cash handling and customer service experience, strong listening skills, attention to detail, and reliable teamwork to support branch operations, including possible