Customer-Centric Bank Teller — Cash, Service & Growth

Banco Santander SA; Kutztown (Berks County); Hybrid; USD 30,000 - 47,000; Full time

Job summary

Santander in Kutztown, PA is seeking a Full Time Teller to deliver friendly service, process transactions, and support daily branch operations. You will welcome customers, handle deposits, withdrawals, and transfers, and help customers use self-service options.

The role requires a high school diploma, cash handling and customer service experience, accuracy, and the ability to work flexible hours including weekends and evenings.

Qualifications

• High school diploma or GED required.
• 6+ months cash handling experience.
• 6+ months demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and escalate concerns of risk.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable using digital tools and technology.
• Energetic, organized and able to multi-task in a fast-paced environment.
• Attention to detail and accuracy.
• Computer proficiency and basic math skills.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Provide an elevated level of customer service by welcoming customers and assisting with banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies and procedures and manage risk.
• Recognize opportunities and cross-sell bank products to deepen relationships.
• Educate customers on self-service options and digital tools.
• Assist with audits and other operational tasks.
• Maintain a clean and organized work area.

Skills

Cash handling

Customer service

Risk awareness

Attention to detail

Basic math

Computer skills

Flexible hours

Education

High school diploma

Job description

Santander in Kutztown, PA is seeking a Full Time Teller to deliver friendly service, process transactions, and support daily branch operations. You will welcome customers, handle deposits, withdrawals, and transfers, and help customers use self-service options.

The role requires a high school diploma, cash handling and customer service experience, accuracy, and the ability to work flexible hours including weekends and evenings.