Customer-Focused Teller

PNC; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision

Life insurance

Short and long-term disability

401(k) with PNC match

Pension and stock purchase plans

Paid holidays and vacation

Educational assistance

Wellness program

Job summary

PNC's Champions Gate, FL branch is seeking a Teller to deliver a first-class customer experience, educate clients on banking options, and identify opportunities to refer customers to branch staff. You will handle a variety of everyday transactions with accuracy while promoting PNC products and services.

You will engage with customers in-person, leverage technology to assist with transactions, and contribute to the branch's daily operations in a fast-paced, customer-focused environment.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties.
• Prior experience is not required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer’s problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC's Champions Gate, FL branch is seeking a Teller to deliver a first-class customer experience, educate clients on banking options, and identify opportunities to refer customers to branch staff. You will handle a variety of everyday transactions with accuracy while promoting PNC products and services.

You will engage with customers in-person, leverage technology to assist with transactions, and contribute to the branch's daily operations in a fast-paced, customer-focused environment.