Customer-Focused Software Support Specialist

Vision Government Solutions, Inc.; Findlay (OH); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

Job summary

Vision Government Solutions, Inc. is seeking a Software Support Specialist to provide day-to-day software and database support for our CAMA customers. You will troubleshoot issues, document case notes, and resolve questions with a focus on customer happiness.

The role requires learning Vision’s software and appraisal processes, with a collaborative, fast-paced team environment. This hybrid position offers compensation in the $40k–$50k range plus benefits.

Qualifications

• High-volume technical support experience is needed.
• Strong troubleshooting and analytical skills are essential.
• Excellent written and verbal communication abilities.
• Willingness to learn new concepts and adapt in a fast-paced environment.

Responsibilities

• Answer software questions and resolve issues for customers.
• Advocate for the customer to influence product roadmap.
• Improve team processes and efficiency in daily activities.
• Assist new or upgraded customers to ensure a smooth transition.
• Collaborate with internal teams to align on company strategy.

Skills

Troubleshooting

Communication

Ownership mindset

Adaptability

Tools

SQL

Salesforce

JIRA

Microsoft Office

Job description

Vision Government Solutions, Inc. is seeking a Software Support Specialist to provide day-to-day software and database support for our CAMA customers. You will troubleshoot issues, document case notes, and resolve questions with a focus on customer happiness.

The role requires learning Vision’s software and appraisal processes, with a collaborative, fast-paced team environment. This hybrid position offers compensation in the $40k–$50k range plus benefits.