Software Support Specialist

Vision-Government-Solution; Hudson (MA); Remote; USD 40.000 - 50.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision insurance

401k match

Zusammenfassung

Vision Government Solutions is seeking a Software Support Specialist to provide day-to-day software and database support for our CAMA software used by government clients. The role requires strong troubleshooting, fast learning, clear notes, and customer-focused communication.

You will work remotely from Hudson, MA, handling a high-volume caseload, advocating for customers, and coordinating with internal teams to improve processes while ensuring accurate issue resolution and satisfaction.

Qualifikationen

• Experience handling a high volume of technical support cases.
• Strong troubleshooting and analytical abilities.
• Excellent written communication and documentation.
• Ownership mindset with proactive process improvement.
• Adaptability in fast-changing environments.
• Experience supporting government, real estate, or regulated systems.
• Ability to learn additional technical concepts quickly.

Aufgaben

• Working directly with customers to answer software questions and fully resolve issues.
• Advocating for customer needs to influence the product roadmap.
• Improving day-to-day team processes and efficiency.
• Partnering with new or upgraded customers for smooth transitions.
• Collaborating with internal teams to align with company strategy.

Kenntnisse

High-volume technical support

Troubleshooting

Clear written communication

Ownership mindset

Adaptability

Gov/regulated systems exp

Learn new tech concepts

Tools

SQL

Salesforce

JIRA

Microsoft Office

Jobbeschreibung

About Vision:

Vision Government Solutions is a leading high-tech Government Technology firm providing cutting-edge software and services to the public sector. Through our efforts, local communities have the funding needed to maintain roads, schools and emergency services. Our organization is quickly ramping up for growth, and we are looking for people to join our teams to help us do that successfully.

About the Role:

The Software Support Specialist’s primary duty is to provide day-to-day software and database support to our growing customer base, applying troubleshooting and analysis techniques and procedures to resolve those questions. The Vision Customer Support team works with our customers to troubleshoot and resolve questions related to our CAMA software. This requires knowledge of Vision’s proprietary CAMA software and the appraisal process, including the differences in nuance from municipality to municipality as well as the consistent exercise of discretion and judgment for each separate support transaction and the Specialist’s workload of support cases.

The Customer Support team is the face of Vision for our customers and plays a critical role in their continued happiness using our products. We are looking for highly motivated individuals with a demonstrated capacity to learn technical concepts and a positive attitude to join our team. The goal of this role is to ensure that Vision customers rave about our software products, and the quality of the support they receive in using them. Customer satisfaction is critical to our success; it’s that simple.

Key roles & responsibilities include:

• Working directly with customers to answer all software questions and ensure complete resolution of software issues
• Serving as the “voice of the customer,” advocating internally to drive the product roadmap in a way that will be most beneficial to our customers
• Focusing on team processes to become increasingly more efficient in day-to-day activities
• Partnering with newly implemented or upgraded customers to ensure they have a smooth transition
• Aligning with internal teams on company strategy, working with strategic customers to help Vision meet its goals

The ideal candidate for this role will have:

• High-volume technical support experiencewith the ability to manage heavy caseloads efficiently.
• Strong troubleshooting and analytical skills, with the ability to quickly learn complex systems.
• Excellent communication skills, especially in writing clear case notes and customer updates.
• Ownership mindset— proactive, accountable, and focused on improving processes.
• Adaptabilityand comfort working in a fast-paced, constantly changing environment.
• Experience supporting government, real estate, or other regulated/complex systems.
• A proven ability to learn additional technical concepts – knowledge of SQL, Salesforce, JIRA, and Microsoft Office Suite is a plus

Compensation & Benefits include:

Medical, dental and vision insurance as well as 401k match. Compensation range is $40k-$50k.

Position:

Remote

Vision Government Solutions maintains a drug-free workplace.

Vision Government Solutions is an Equal Opportunity Employer and committed to a diverse and inclusive workplace. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and Veteran status.

Vision Government Solutions maintains a drug-free workplace.