Customer-Focused Service Project Manager – Industrial

Baker Hughes Company; Lufkin (TX); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Medical care options

Life insurance and disability programs

401k / retirement plan

Bonus potential

Job summary

Baker Hughes Company seeks a Service Project Manager to lead complex service projects and serve as the trusted point of contact for customers and cross-functional teams. You will manage contract fulfillment, project execution, and financials from handoff through warranty, driving on-time delivery and stakeholder alignment.

The role requires a bachelor’s degree or equivalent, strong PM and relationship management skills, and experience in an industrial setting.

Qualifications

• Bachelor’s degree or higher, or HS Diploma with 2+ years in PM/Operations as alternative
• Experience managing projects in an industrial environment
• Strong customer relationship management and stakeholder engagement experience
• Demonstrated project financial management experience including budgeting, cost control, invoicing and collections
• Analytical, problem-solving, and multi-tasking abilities
• Experience with risk management and quality control processes

Responsibilities

• Serving as the primary customer contact by resolving specification and commercial issues, managing correspondence, providing regular project updates, and ensuring customer satisfaction.
• Managing contract fulfillment and project execution from OTR handoff through the completion of the warranty period.
• Managing and reporting all project financials, including budgets, costs, margins, invoicing, and collections.
• Identifying, assessing, and managing project risks while driving mitigation plans and resolution activities.
• Managing project deliverables, claims, contract modifications, margin enhancement initiatives, and project closeout activities.
• Ensuring on-time project delivery in accordance with contractual requirements and customer expectations.
• Analyzing customer order specifications and communicating project requirements to extended project teams.
• Responding promptly to technical and commercial inquiries from customers and internal stakeholders.
• Coordinating the resolution of non-conformances and ensuring compliance with contractual quality requirements.
• Collaborating with customers and cross-functional teams to support seamless project execution.
• Monitoring project milestones, deliverables, risks, and priorities to achieve business objectives.
• Supporting customer requirements through site visits and project reviews as needed.
• Providing responsive customer support, including occasional after-hours and weekend support when required.
• Driving continuous communication between stakeholders to ensure transparency and project alignment.

Skills

Project management

Customer relationship management

Budgeting

Risk management

Stakeholder engagement

Analytical skills

Education

Bachelor’s degree or higher

Tools

ERP systems (Oracle)

Job description

Baker Hughes Company seeks a Service Project Manager to lead complex service projects and serve as the trusted point of contact for customers and cross-functional teams. You will manage contract fulfillment, project execution, and financials from handoff through warranty, driving on-time delivery and stakeholder alignment.

The role requires a bachelor’s degree or equivalent, strong PM and relationship management skills, and experience in an industrial setting.