Customer-Focused Service Advisor - Fast-Paced Auto Care

Andymohr Cdjr; Merrillville (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Plan

Paid Vacation

Life & Disability Insurance

Training and advancement opportunities

Employee vehicle purchase program

Discounts on parts and service

Job summary

Andy Mohr Automotive Group is seeking a customer-focused Service Advisor to thrive in a fast-paced, high-volume service environment. The role involves greeting customers, gathering vehicle information, documenting concerns, and recommending maintenance based on mileage and history.

You will provide accurate estimates for parts and labor, monitor repair progress, and review completed work with customers to explain final invoices. ACSI-driven service mindset is valued.

Qualifications

• 1+ year Service Advisor experience preferred.
• Automotive dealership knowledge.
• Strong communication and customer service skills.
• Positive attitude and ability to work in a high-volume environment.
• CSI-focused mindset.

Responsibilities

• Greet customers and gather vehicle information.
• Document vehicle concerns and symptoms.
• Recommend maintenance based on mileage and history.
• Provide accurate estimates for parts and labor.
• Monitor repair progress and update customers.
• Review completed work and explain final invoices.

Skills

Customer service skills

Communication

High-volume environment

Service Advisor experience

Job description

Andy Mohr Automotive Group is seeking a customer-focused Service Advisor to thrive in a fast-paced, high-volume service environment. The role involves greeting customers, gathering vehicle information, documenting concerns, and recommending maintenance based on mileage and history.

You will provide accurate estimates for parts and labor, monitor repair progress, and review completed work with customers to explain final invoices. ACSI-driven service mindset is valued.