Customer-Focused Sales Associate — Growth & Benefits

Floor & Decor Holdings Inc.; Wayne (NJ); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical Insurance

Dental Insurance

Paid vacation

Job summary

Floor & Decor Holdings Inc. is seeking a Sales Associate in Wayne, NJ to provide friendly, accurate service and help customers find products for their projects.

This full-time/part-time role supports a fast-paced, safety-conscious sales floor with stock maintenance and checkout responsibilities. The position emphasizes customer service, basic math skills, and the ability to handle multiple tasks under pressure, with opportunities for career growth and participation in bonus programs and employee

Qualifications

• Must be 18 years or older.
• Knowledge of basic math skills.
• Customer service experience.
• Ability to handle multiple tasks and work well under pressure.
• Some positions may require forklift certifications through Floor & Decor.

Responsibilities

• Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
• Provide above and beyond customer service and exceed customer expectations when assisting customers.
• Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe.
• Process customers at checkout using point of sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Follow established cash, check and credit card acceptance procedures.
• Create price tags and merchandise signs.
• Stock, tag and display merchandise.
• Act and work in a manner consistent with Floor & Decor’s core values.
• Demonstrate and understand compliance of the company’s safety processes.
• Answer telephone according to the company guidelines.
• Be available to assist in other areas of the store as needed.
• Work in a fast pace environment with accuracy.

Skills

Customer service

Multi-tasking

Forklift certification

Tools

POS system

Job description

Floor & Decor Holdings Inc. is seeking a Sales Associate in Wayne, NJ to provide friendly, accurate service and help customers find products for their projects.

This full-time/part-time role supports a fast-paced, safety-conscious sales floor with stock maintenance and checkout responsibilities. The position emphasizes customer service, basic math skills, and the ability to handle multiple tasks under pressure, with opportunities for career growth and participation in bonus programs and employee