Customer-Focused Retail Specialist—Growth & Bonus

T & M Hardware & Rental; Pittsburgh (Allegheny County); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Dental insurance

Vision insurance

Paid time off

Bonus based on performance

Career Advancement Opportunities

Training & development

Job summary

T & M Hardware & Rental is seeking a Sales Associate to deliver outstanding service, assist customers in person and over the phone, and help customers find merchandise while promoting add-on sales. You will maintain a clean, inviting store environment and support inventory and promotions.

Qualifications include strong customer service, product knowledge, and familiarity with POS systems. Flexibility to work evenings, weekends, and holidays is required; physical ability to lift up to 80 lbs is

Qualifications

• Outstanding customer service skills and a professional attitude.
• A working knowledge of the products contained in the store with a willingness to continue to learn.
• Organized, self-starter who thinks independently and solves problems.
• Knowledge of effective sales methods and techniques.
• Knowledge of point-of-sale systems to assist with price lookup, special orders, and order entry. MS Word and PowerPoint knowledge.

Responsibilities

• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project.
• Create an inviting environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks.
• Notify customers of upcoming promotions and new products.
• Assist with loading products into customers' vehicles as needed.
• Merchandise products according to prescribed planograms and help maintain signage.
• Restock shelves as necessary.
• Assist in taking regular inventory of stock.
• Face and front product throughout the store at the beginning and end of the shift, and as time permits throughout the day.
• Help store staff with other tasks as needed.
• Be vigilant to identify shoplifters and other types of theft; respond with appropriate action per store policy.
• Attend all staff meetings.
• Adhere to all store policies and safety standards.
• Be able to cut keys for customers.

Skills

Customer service

Sales techniques

Teamwork

Communication

Physical stamina

Tools

POS systems

MS Word

PowerPoint

Job description

T & M Hardware & Rental is seeking a Sales Associate to deliver outstanding service, assist customers in person and over the phone, and help customers find merchandise while promoting add-on sales. You will maintain a clean, inviting store environment and support inventory and promotions.

Qualifications include strong customer service, product knowledge, and familiarity with POS systems. Flexibility to work evenings, weekends, and holidays is required; physical ability to lift up to 80 lbs is