Customer-Focused Retail Leader: Assistant Manager

Carter's, Inc.; Knoxville (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits

30% discount on brands

Referral bonuses

Paid time off

Job summary

Carter’s, Inc. is seeking an Assistant Store Manager in Knoxville, TN. You’ll be the first face of the brand for growing families, greeting customers, guiding product choices, and supporting a warm, inclusive team. You will help manage sales floor operations, KPI tracking, staffing, and merchandising to deliver an exceptional omnichannel experience.

The role emphasizes leadership, teamwork, and ongoing development, with opportunities to grow and learn within Carter’s family of brands.

Qualifications

• Minimum of 1 year of retail or related management experience.
• High school diploma or GED or equivalent.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers with a warm greeting and provide assistance with products.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Coach staff to meet service standards and KPIs.
• Assist the Store Manager in recruiting, hiring, training, and development.
• Plan, track, and report on tasks and financial results using company tools.
• Support merchandising standards, promotions, and product placement.

Skills

Leadership

Customer service

Staff coaching

Retail management

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter’s, Inc. is seeking an Assistant Store Manager in Knoxville, TN. You’ll be the first face of the brand for growing families, greeting customers, guiding product choices, and supporting a warm, inclusive team. You will help manage sales floor operations, KPI tracking, staffing, and merchandising to deliver an exceptional omnichannel experience.

The role emphasizes leadership, teamwork, and ongoing development, with opportunities to grow and learn within Carter’s family of brands.