Customer-Focused Rental Specialist

Park Falls True Value; Park Falls (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

401(k)

Health insurance

Paid time off

Job summary

Park Falls True Value is seeking a dependable Rental Associate to oversee all activities in the rental department and coordinate daily operations. The role emphasizes customer service, accurate contract handling, and timely scheduling of pick-ups and deliveries.

The ideal candidate will manage rental equipment knowledge, maintain files, answer inquiries, and support the community with reliable service in a busy store environment.

Qualifications

• Flexible schedule to support business needs, including nights and weekends.
• Superior organizational skills with attention to detail.
• Strong computer skills and ability to learn computer-based concepts quickly.
• Capable of handling multiple tasks at one time.
• Good driving record, some delivery and pick-ups.
• Engage in discussions with customers related to the proper equipment based on customers’ needs.
• Knowledge of, or be able to learn about all rental equipment, including operation, application, capabilities, and limitations.
• Knowledge of routine maintenance and troubleshooting requirements of all rental equipment.
• Aptitude/general knowledge of small engines.
• Ability to perform light tune-ups, oil changes, and small parts replacement on rental equipment.

Responsibilities

• Build and maintain customer relationships.
• Answer incoming phone calls and provide rental rates and quotes.
• Check rentals in and out each day and maintain contract files and rental reservations.
• Write rental contracts on a PC program.
• Schedule pick-up and/or delivery of rental equipment and load/unload equipment.

Skills

Flexible schedule

Organizational skills

Computer skills

Multi-tasking

Customer service

Driving

Rental equipment knowledge

Maintenance basics

Tools

PC program

Job description

Park Falls True Value is seeking a dependable Rental Associate to oversee all activities in the rental department and coordinate daily operations. The role emphasizes customer service, accurate contract handling, and timely scheduling of pick-ups and deliveries.

The ideal candidate will manage rental equipment knowledge, maintain files, answer inquiries, and support the community with reliable service in a busy store environment.