Rental and Service Department Associate

Monnick Supply Company; Marlborough (MA); On-site; USD 2,479,680 - 3,030,720; Full time

Benefits offered by this job

Employee discounts

401(k) matching

Dental insurance

Health insurance

Locally owned & operated

Job summary

Monnick Supply Company is seeking a dependable Rental Associate to support our rental and Service department. You will coordinate activities, write contracts, schedule pick-ups, and maintain reservations with minimal supervision. Strong focus on customer relationships and accurate records is essential.

Candidates should be comfortable with a PC-based rental system, able to handle multiple tasks, and willing to work Saturdays as needed. Locally owned store with community focus.

Qualifications

• Flexible schedule to support business needs, including Saturdays.
• Superior organizational skills with attention to detail.
• Strong computer skills and ability to learn computer-based concepts quickly.
• Capable of handling multiple tasks at one time.
• Good driving record and ability to perform deliveries/pickups.
• Ability to discuss equipment with customers based on needs.
• Knowledge of rental equipment operation and limitations.
• General knowledge of small engines helpful for equipment maintenance.

Responsibilities

• Build and maintain customer relationships.
• Answer incoming rental and Service department phone calls.
• Check rentals in and out each day and maintain contract files and reservations.
• Write rental contracts on a PC program.
• Schedule pick-up and/or delivery of rental equipment and load/unload equipment.

Skills

Customer service

Teamwork

Willingness to learn

Communication skills

Attention to detail

Driving

Tools

PC contracts software

Job description

Benefits:

• varies by location
• Locally owned and operated
• Employee discounts
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance

You might be a great fit if…

• You enjoy serving others as we would like to be served.
• Making the best even better.
• You enjoy making a difference in your community.
• You enjoy helping others.
• You enjoy working in teams.
• You're motivated to learn new skills.

Job Summary:

We're looking for a highly dependable individual, familiar with common rental store items, to work in our rental and Service department. The Rental Associate is responsible for coordinating and maintaining all activities of the rental and Service department. Qualified candidates must be able to perform the following tasks with little or no supervision.

Responsibilities:

• Build and maintain customer relationships.
• Answer incoming rental and Service department phone calls .
• Check rentals in and out each day and maintain contract files and rental reservations.
• Write rental contracts on a PC program.
• Schedule pick-up and/or delivery of rental equipment and load/unload equipment.

Qualifications:

• Able to work a flexible schedule to support business needs, including Saturdays.
• Superior organizational skills with attention to detail.
• Strong computer skills and ability to learn computer-based concepts quickly.
• Capable of handling multiple tasks at one time.
• Good driving record, some delivery and pick-ups
• Engage in discussions with customers related to the proper equipment based on customers’ needs.
• Knowledge of, or be able to learn about all rental equipment, including operation, application, capabilities, and limitations.
• Knowledge of routine maintenance and troubleshooting requirements of all rental equipment.
• Aptitude/general knowledge of small engines.
• Ability to perform light tune-ups, oil changes, and small parts replacement on rental equipment helpful but not required.
• ability to frequently lift items up to 45 lbs.