Customer-Focused Program Manager, Contract Manufacturing

Tecan; Morgan Hill (CA); On-site; USD 110,000 - 145,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with company match

Paid time off

Job summary

Tecan in Morgan Hill, CA is seeking a Program Manager to lead customer relationships, coordinate cross-functional manufacturing activities, and drive operational excellence in a fast-paced environment. You will lead Customer Focus Teams to translate customer needs into actionable steps and work with Production Control, Engineering, and Operations to ensure on-time delivery and satisfaction.

The role emphasizes proactive communication, handling ECO changes, and collaboration across departments to

Qualifications

• Strong customer relationship management and account coordination skills.
• Excellent written, verbal, and professional communication abilities.
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
• Ability to lead cross-functional teams and drive accountability across departments.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to work effectively in fast-paced manufacturing and operational environments.
• Strong attention to detail and commitment to execution accuracy.
• Customer-focused mindset with the ability to manage expectations professionally and effectively.
• Ability to identify risks, elevate issues proactively, and drive timely resolution.
• Strong financial and operational business awareness.
• High level of initiative, adaptability, and accountability.

Responsibilities

• Serve as the primary customer interface and main point of contact for assigned accounts.
• Lead and manage internal cross-functional teams to support customer manufacturing requirements and delivery commitments.
• Drive customer satisfaction through proactive communication, issue resolution, and operational execution excellence.
• Coordinate customer communication regarding delivery schedules, manufacturing updates, and project status changes.
• Identify changes impacting delivery timelines and establish revised customer expectations accordingly.
• Manage sales orders, forecasts, and order-related changes to support MRP execution and manufacturing schedules.
• Collaborate with Asset Management and Production Control teams to meet customer delivery requirements.
• Evaluate loaded orders against monthly and quarterly revenue commitments to support financial performance goals.
• Review and communicate ECO discrepancies, incomplete documentation, or disposition concerns with customers and internal teams.
• Coordinate impact analysis activities and obtain required customer approvals for engineering changes.
• Obtain purchase orders related to ECO charges, pricing updates, and customer-driven changes.
• Coordinate quotation activities for customer requirements and lead quote review meetings as needed.
• Ensure pricing implementation dates and quotation details are clearly communicated to prevent invoice discrepancies.
• Support monthly excess inventory review activities and coordinate customer disposition processes in alignment with company policy.
• Facilitate customer meetings related to excess inventory, open actions, and financial resolution activities.
• Escalate operational or customer issues proactively to avoid missed milestones or delivery commitments.
• Monitor and support financial performance metrics including revenue projections, excess inventory mitigation, and accounts receivable performance.
• Coordinate quarterly cost reviews, pricing updates, and standard cost discussions with customers.
• Lead Quarterly Business Reviews (QBRs), including preparation of presentation materials and customer deliverables.
• Partner with cross-functional teams to continuously improve customer support processes and operational performance.
• Ensure compliance with company policies, quality standards, and customer requirements.

Skills

Customer relationship management

Cross-functional leadership

Project management

Communication skills

Analytical thinking

MS Office (Excel/PowerPoint)

Education

Bachelor's degree

Tools

ERP/MRP familiarity

Job description

Tecan in Morgan Hill, CA is seeking a Program Manager to lead customer relationships, coordinate cross-functional manufacturing activities, and drive operational excellence in a fast-paced environment. You will lead Customer Focus Teams to translate customer needs into actionable steps and work with Production Control, Engineering, and Operations to ensure on-time delivery and satisfaction.

The role emphasizes proactive communication, handling ECO changes, and collaboration across departments to