Manufacturing Program Manager - Customer Focus

Tecan Austria GmbH; Morgan Hill (CA); On-site; USD 110,000 - 145,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid time off

Career development opportunities

Job summary

Tecan Austria GmbH in Morgan Hill, CA is seeking a Program Manager to lead customer relationships and coordinate cross-functional manufacturing activities, ensuring delivery commitments and business objectives are met.

You will drive customer satisfaction through proactive communication, manage ECO processes, and align internal teams with project timelines and revenue goals. Strong PM and communication skills are essential for success in this fast-paced environment.

Qualifications

• Bachelor’s degree in Engineering, Business, Marketing, or related field preferred.
• Minimum 3+ years of experience in program/PROJECT management in manufacturing or design environments.
• Experience coordinating manufacturing schedules, forecasts, quotations, and operational deliverables; ERP/MRP familiarity.

Responsibilities

• Serve as the primary customer interface and main point of contact for assigned accounts.
• Lead and manage internal cross-functional teams to support customer manufacturing requirements and delivery commitments.
• Drive customer satisfaction through proactive communication, issue resolution, and operational execution excellence.
• Coordinate customer communication regarding delivery schedules, manufacturing updates, and project status changes.
• Identify changes impacting delivery timelines and establish revised customer expectations accordingly.
• Manage sales orders, forecasts, and order-related changes to support MRP execution and schedules.
• Collaborate with Asset Management and Production Control to meet customer delivery requirements.
• Review and communicate ECO discrepancies and disposition concerns with customers and internal teams.
• Coordinate impact analyses and obtain customer approvals for engineering changes.
• Coordinate quotation activities and lead quote review meetings as needed.
• Ensure pricing implementation dates and quotation details are clearly communicated to prevent invoice discrepancies.
• Support monthly excess inventory review and coordinate disposition processes.
• Facilitate customer meetings related to excess inventory and financial resolution activities.
• Escalate operational or customer issues to avoid missed milestones or delivery commitments.
• Monitor and support revenue projections, excess inventory mitigation, and AR performance.
• Coordinate quarterly cost reviews and pricing updates with customers.
• Lead Quarterly Business Reviews (QBRs) and prepare materials for customer deliverables.
• Partner with cross-functional teams to continuously improve customer support processes.
• Ensure compliance with company policies, quality standards, and customer requirements.

Skills

Customer relationship management

Communication

Project management

Cross-functional leadership

Analytical thinking

Problem solving

Execution accuracy

Attention to detail

Accountability

Financial/operational awareness

Education

Bachelor’s degree in Engineering, Business, Marketing, or related field

Tools

Microsoft Office (Excel, PowerPoint)

ERP/MRP familiarity

Job description

Tecan Austria GmbH in Morgan Hill, CA is seeking a Program Manager to lead customer relationships and coordinate cross-functional manufacturing activities, ensuring delivery commitments and business objectives are met.

You will drive customer satisfaction through proactive communication, manage ECO processes, and align internal teams with project timelines and revenue goals. Strong PM and communication skills are essential for success in this fast-paced environment.