Customer-Focused Personal Banker (Evenings & Weekend)

First Community Bancshares, Inc.; Waco (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

First Community Bancshares, Inc. in Waco, TX seeks an entry-level Teller/Customer Service Associate to provide exceptional service, handle cash transactions, and promote bank products in a busy sales environment.

The role requires 18+ years old, a high school diploma or equivalent, and a flexible schedule. You will assist diverse customers, including Spanish speakers, and support daily banking operations under supervision.

Qualifications

• At least 18 years of age.
• High school diploma or equivalent.
• Six months of work experience in a retail or customer service environment preferred.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy.
• Must be able to get along with co-workers and work effectively in a team environment.

Responsibilities

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor's direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Skills

Cash handling

Customer service

Sales

Team player

Education

High school diploma

Job description

First Community Bancshares, Inc. in Waco, TX seeks an entry-level Teller/Customer Service Associate to provide exceptional service, handle cash transactions, and promote bank products in a busy sales environment.

The role requires 18+ years old, a high school diploma or equivalent, and a flexible schedule. You will assist diverse customers, including Spanish speakers, and support daily banking operations under supervision.