Customer-Focused Personal Banker

Points West Community Bank; Englewood (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Job summary

Points West Community Bank in Englewood, CO seeks a Personal Banker who provides exceptional customer service while handling daily transactions and balancing cash drawers. You will assist customers with inquiries, cross-sell banking products, and ensure compliance with BSA/AML and KYC procedures.

The role emphasizes accuracy, reliability, and integrity, with opportunities to work with a supportive team and grow within banking operations.

Qualifications

• High School Diploma or greater.
• 1+ years of customer service or face-to-face client interaction experience.
• Strong basic math skills and high attention to detail.
• Proficiency with computers, Microsoft Office Suite, and basic database software.
• Excellent verbal communication and active listening skills.
• Preferred: 1+ years of experience in banking, accounting, bookkeeping, or cash handling.
• Familiarity with Fiserv bank operating systems/core software.
• Bilingual abilities (English/Spanish) are a plus.

Responsibilities

• Transaction Processing: Accurately handle daily financial transactions, including deposits, withdrawals, check cashing, loan payments, and official check issuances.
• Cash Management: Balance cash drawer accurately at the beginning and end of each shift in compliance with established limits and balancing standards.
• Customer Service: Greet customers warmly, assist with account inquiries, resolve minor issues, and provide prompt, professional service.
• Product Cross-Selling: Identify customer needs and proactively introduce relevant banking products and services or refer clients to appropriate specialized team members.
• Compliance & Security: Follow all bank policies, internal controls, and regulatory requirements (including BSA/AML compliance, Fraud Prevention, and KYC procedures) to safeguard customer information and bank assets.
• Administrative Tasks: Maintain accurate logs, organize records, and assist with general branch operational duties as needed.

Skills

Customer service

Numerical accuracy

Verbal communication

Microsoft Office

Attention to detail

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Tools

Fiserv core software

Job description

Points West Community Bank in Englewood, CO seeks a Personal Banker who provides exceptional customer service while handling daily transactions and balancing cash drawers. You will assist customers with inquiries, cross-sell banking products, and ensure compliance with BSA/AML and KYC procedures.

The role emphasizes accuracy, reliability, and integrity, with opportunities to work with a supportive team and grow within banking operations.