PERSONAL BANKER

Points West Community Bank; Englewood (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Job summary

Points West Community Bank in Englewood, CO seeks a Personal Banker who provides exceptional customer service while handling daily transactions and balancing cash drawers. You will assist customers with inquiries, cross-sell banking products, and ensure compliance with BSA/AML and KYC procedures.

The role emphasizes accuracy, reliability, and integrity, with opportunities to work with a supportive team and grow within banking operations.

Qualifications

• High School Diploma or greater.
• 1+ years of customer service or face-to-face client interaction experience.
• Strong basic math skills and high attention to detail.
• Proficiency with computers, Microsoft Office Suite, and basic database software.
• Excellent verbal communication and active listening skills.
• Preferred: 1+ years of experience in banking, accounting, bookkeeping, or cash handling.
• Familiarity with Fiserv bank operating systems/core software.
• Bilingual abilities (English/Spanish) are a plus.

Responsibilities

• Transaction Processing: Accurately handle daily financial transactions, including deposits, withdrawals, check cashing, loan payments, and official check issuances.
• Cash Management: Balance cash drawer accurately at the beginning and end of each shift in compliance with established limits and balancing standards.
• Customer Service: Greet customers warmly, assist with account inquiries, resolve minor issues, and provide prompt, professional service.
• Product Cross-Selling: Identify customer needs and proactively introduce relevant banking products and services or refer clients to appropriate specialized team members.
• Compliance & Security: Follow all bank policies, internal controls, and regulatory requirements (including BSA/AML compliance, Fraud Prevention, and KYC procedures) to safeguard customer information and bank assets.
• Administrative Tasks: Maintain accurate logs, organize records, and assist with general branch operational duties as needed.

Skills

Customer service

Numerical accuracy

Verbal communication

Microsoft Office

Attention to detail

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Tools

Fiserv core software

Job description

We are seeking a detail-oriented, reliable, and customer-focused Personal Banker to join our team in Englewood, CO. As the face of our financial institution, you will provide excellent customer service by efficiently and accurately processing day-to-day financial transactions.

The ideal candidate possesses strong interpersonal skills, a high level of numerical accuracy, a passion for assisting clients with their financial needs, honesty and integrity. Prior experience in banking, accounting, or cash handling is preferred.

Key Responsibilities

• Transaction Processing: Accurately handle daily financial transactions, including deposits, withdrawals, check cashing, loan payments, and official check issuances.
• Cash Management: Balance cash drawer accurately at the beginning and end of each shift in compliance with established limits and balancing standards.
• Customer Service: Greet customers warmly, assist with account inquiries, resolve minor issues, and provide prompt, professional service.
• Product Cross-Selling: Identify customer needs and proactively introduce relevant banking products and services (e.g., savings accounts, online banking) or refer clients to appropriate specialized team members.
• Compliance & Security: Follow all bank policies, internal controls, and regulatory requirements (including BSA/AML compliance, Fraud Prevention, and KYC procedures) to safeguard customer information and bank assets.
• Administrative Tasks: Maintain accurate logs, organize records, and assist with general branch operational duties as needed.

Qualifications & Skills

Required:

• High School Diploma or greater.
• 1+ years of customer service or face-to-face client interaction experience.
• Strong basic math skills and high attention to detail.
• Proficiency with computers, Microsoft Office Suite, and basic database software.
• Excellent verbal communication and active listening skills.

Preferred:

• 1+ years of experience in banking, accounting, bookkeeping, or cash handling.
• Familiarity with Fiserv bank operating systems/core software.
• Bilingual abilities (English/Spanish) are a plus.

Work Environment & Physical Demands

• Stand or sit for extended periods behind a teller counter or window.
• Lift and move cash drawers, coin bags, or documents weighing up to 25–30 lbs.

Final compensation offered will depend on the candidate's experience, relevant education, and specific qualifications. Eligible full-time employees are offered a comprehensive benefit package including health, retirement, and paid leave options. Points West Community Bank is an Equal Opportunity Employer.