Customer-Focused Payment Support Specialist (Hybrid)

Ivy Computer, Inc.; Waterbury Center (VT); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Tuition reimbursement

Free car detailing

Bonus plan

Job summary

Ivy Computer, Inc. in Waterbury Center, Vermont seeks a dedicated Payment Processing Facilitator. This role entails serving as the financial liaison, connecting with customers via phone and email, and ensuring a positive experience. Responsibilities include taking and making calls to resolve payment issues, monitoring electronic payments, and troubleshooting errors.

The position offers a full-time schedule from Monday to Friday with initial in-office work. Compensation starts at $25 per hour based on experience, along with a comprehensive benefits package including insurance, paid time off, and additional perks.

Qualifications

• Ability to deliver exceptional customer service by actively listening and resolving issues.
• Strong problem-solver and analytical thinker who works well independently.
• Collaborative attitude and ability to work well with others.

Responsibilities

• Taking calls from customers needing help with payments.
• Making outbound calls to follow up and resolve issues.
• Monitoring and processing electronic payments.

Skills

Strong verbal communication skills

Exceptional customer service

Detail-oriented

Problem-solving

Knowledge of Microsoft Suite

Organizational skills

Job description

Ivy Computer, Inc. in Waterbury Center, Vermont seeks a dedicated Payment Processing Facilitator. This role entails serving as the financial liaison, connecting with customers via phone and email, and ensuring a positive experience. Responsibilities include taking and making calls to resolve payment issues, monitoring electronic payments, and troubleshooting errors.

The position offers a full-time schedule from Monday to Friday with initial in-office work. Compensation starts at $25 per hour based on experience, along with a comprehensive benefits package including insurance, paid time off, and additional perks.