Customer-Focused Operations Coordinator

Pieper Electric, Inc.; Marquette (MI); On-site; USD 38,000 - 50,000; Full time

Job summary

Pieper Electric is seeking an Office Coordinator to provide administrative and customer service support at the branch office, coordinating daily operations and special projects. This role fosters collaboration across teams and contributes to process improvements in administrative functions to support managers and staff in achieving efficient, high-quality results.

As a key hub for communication, you will answer calls, route inquiries, maintain records, and assist with onboarding, safety

Qualifications

• High School Diploma (or equivalent) required.
• Higher education in Business Administration (or similar) preferred.
• Prior experience in an administrative role.

Responsibilities

• Administrative & Operational Support: Maintain and organize office filing systems, records, and documentation for supervisors, managers, and department needs.
• Forecast priorities and assist with planning to improve efficiency.
• Answer incoming calls; route calls and messages to the correct department or individual.
• Ensure functionality of office equipment.
• Handle general office functions.
• Support project and operational needs.
• Monitor customer invoicing and payment follow-up.
• Maintain and update equipment records.

Skills

Communication

Interpersonal Skills

Problem Solving

Team Collaboration

Education

High School Diploma

Bachelor's in Business Administration

Tools

Microsoft Office Suite

Excel

Word

Outlook

Teams

Job description

Pieper Electric is seeking an Office Coordinator to provide administrative and customer service support at the branch office, coordinating daily operations and special projects. This role fosters collaboration across teams and contributes to process improvements in administrative functions to support managers and staff in achieving efficient, high-quality results.

As a key hub for communication, you will answer calls, route inquiries, maintain records, and assist with onboarding, safety