Customer-Focused Office Manager & Operations Lead

JRK Seed; Eagan (MN); On-site; USD 57,308,000 - 71,635,000; Full time

Job summary

JRK Seed is seeking an organized, customer-focused Office Manager to oversee daily operations in Eagan, MN. You will manage orders, shipping coordination, inventory records, and collaboration with production and warehouse teams.

The role requires strong organizational, communication, and problem-solving skills, with experience in office administration and customer service. This is a full-time, on-site position offering competitive hourly pay.

Qualifications

• High school diploma or equivalent.
• Experience in office administration, office management, or supervisory roles.
• Strong organizational and time management skills.
• Excellent attention to detail and accuracy.
• Strong customer service skills and professional communication abilities.
• Ability to work independently and collaboratively in a team environment.
• Self-motivated with strong problem-solving skills.

Responsibilities

• Process customer orders received by phone, email, internet, fax, and mail.
• Prepare and provide accurate customer quotes.
• Handle customer inquiries, returns, refunds, and order concerns.
• Invoice customers accurately and in a timely manner.
• Identify opportunities to improve customer communication, products, packaging, and shipping procedures.
• Maintain organized office records and filing systems.
• Coordinate software updates and support office technology needs.
• Maintain and update production priority logs and spreadsheets.
• Follow established company procedures for order creation, modifications, invoicing, and documentation.
• Keep accurate records of transportation requests and delivery schedules.
• Manage product, supply, and consumable inventories.
• Monitor inventory levels to prevent stock shortages and missed sales opportunities.
• Verify receipt of incoming supplies and materials.
• Coordinate deliveries and communicate inventory needs with production and warehouse teams.
• Ensure production staff are informed of new orders, order changes, and inventory requirements.
• Assist with accounts receivable and light bookkeeping functions.
• Monitor compliance-related charges and provide documentation to resolve discrepancies.
• Manage support office staff.
• Delegate clerical and administrative responsibilities as appropriate.
• Identify opportunities to improve efficiency and administrative processes.
• Provide support to other business operations as needed.

Skills

Organization

Time management

Customer service

Communication

Problem solving

Team collaboration

Independent work

Education

High school diploma

Tools

Microsoft Office

Excel

Google Sheets

Job description

JRK Seed is seeking an organized, customer-focused Office Manager to oversee daily operations in Eagan, MN. You will manage orders, shipping coordination, inventory records, and collaboration with production and warehouse teams.

The role requires strong organizational, communication, and problem-solving skills, with experience in office administration and customer service. This is a full-time, on-site position offering competitive hourly pay.