Hybrid IT Helpdesk & Service Center Analyst

NuAxis Innovations; Denver (CO); Hybrid; USD 41,000 - 50,000; Full time

Job summary

NuAxis Innovations is seeking a Service Center Analyst in Denver, CO for a hybrid role (60% onsite, 40% remote). You’ll provide Tier 1 support for desktops, devices, network access, and user accounts, while delivering exceptional customer service and SLA adherence.

The role emphasizes clear communication, ownership, and end-to-end issue resolution. Required 2+ years in enterprise IT support and familiarity with ServiceNow and ADUC.

Qualifications

• 2+ years of enterprise level Help Desk/Service Desk experience
• Proficient with Windows 11, Office 365, SharePoint
• Experience with enterprise ticketing systems (ServiceNow preferred)
• Strong understanding of Incident, Problem, and Change Management processes

Responsibilities

• Provide Tier 1 technical support for desktops, laptops, printers, and peripherals
• Diagnose, troubleshoot, and resolve issues via phone and ticketing system
• Open, document, and manage incidents and service requests in the ticketing system
• Manage user accounts, access, permissions, and ADUC
• Escalate unresolved issues to Tier 2/3 and communicate status updates to users

Skills

Customer service

Verbal communication

Written communication

Ownership

Multitasking

Incident management

Education

High school diploma

Bachelor's degree (preferred)

HDI (CSA/SCA/DST)

ITIL Foundation

CompTIA A+/Network+ MCP/MCSA/MCSE

Tools

ServiceNow

ADUC

Windows 11

Office 365

SharePoint

Azure AD / Intune

Job description

NuAxis Innovations is seeking a Service Center Analyst in Denver, CO for a hybrid role (60% onsite, 40% remote). You’ll provide Tier 1 support for desktops, devices, network access, and user accounts, while delivering exceptional customer service and SLA adherence.

The role emphasizes clear communication, ownership, and end-to-end issue resolution. Required 2+ years in enterprise IT support and familiarity with ServiceNow and ADUC.