Customer-Focused IT End-User Support Specialist

Qode

United States

Remote

USD 42,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Health benefits

Dental benefits

Vision benefits

Paid time off

Professional development

Collaborative environment

Job summary

Qode is seeking an IT End-User Support Specialist to provide frontline technical support to internal users, diagnosing and resolving hardware and software issues while delivering exceptional service with professionalism.

The role includes desktop and device setup, account management, Microsoft 365 support, VPN access, and knowledge sharing to improve IT processes in a fast-paced corporate environment. You will educate users on best practices and maintain asset records.

Qualifications

Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
1–3 years of IT helpdesk or desktop support experience.
Strong knowledge of Windows and/or macOS operating systems.
Basic understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi).
Experience with ticketing systems.
Excellent communication and customer service skills.

Responsibilities

Provide first-level IT support via phone, email, chat, and in person.
Diagnose and troubleshoot hardware, software, network, and system issues.
Install, configure, and maintain desktops, laptops, printers, and mobile devices.
Manage user accounts (password resets, permissions, Active Directory updates).
Support Microsoft 365 applications, VPN access, and enterprise tools.
Document incidents and resolutions in the ticketing system.
Escalate complex issues to Tier 2/3 support when necessary.
Maintain IT inventory and asset tracking.
Educate users on IT best practices and security awareness.