Project Coordinator

Crew2, Inc; Minneapolis (MN); On-site; USD 24,796 - 27,552; Full time

Job summary

Crew2, Inc in Minneapolis, MN is seeking a Project Coordinator to serve as the primary liaison between customers and the installation workforce, ensuring a seamless, high-quality installation experience.

You will manage daily installation schedules, coordinate with installers and service providers, and address issues to maintain customer satisfaction. Bachelor's or Associate degree preferred; strong communication and multitasking are required.

Qualifications

• Associate degree in Business, Construction Management, Project Management, or related field (or equivalent experience).
• Bachelor’s degree preferred.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with a proactive problem-solving approach.

Responsibilities

• Coordinate and manage daily installation schedules and timeframes.
• Coordinate and dispatch work orders to service providers daily and verify completion.
• Support the production team to achieve operational excellence and elevate customer experience.

Skills

Leadership

Communication

Interpersonal skills

Customer focus

Multitasking

Industry knowledge

Education

Assoc. degree in Business/Construction/PM

Bachelor’s degree preferred

Job description

## Project CoordinatorApplyremote type: Onsitelocations: Minneapolis, MNtime type: Full timeposted on: Posted 3 Days Agojob requisition id: R-7972**At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry.****Summary** The Crew2 Project Coordinator serves as the primary liaison between customers and the installation workforce to ensure a seamless, high-quality installation experience. This role interfaces daily with installers, clients, service providers, internal Crew2 personnel, and homeowners to support effective scheduling, communication, and issue resolution.## ## **Essential Responsibilities****Customer Experience*** Coordinate and manage daily installation schedules and timeframes.* Conduct proactive outreach to customers to review installation timing, requirements, and expectations.* Respond promptly to incoming customer calls and service requests.* Follow up post-installation to confirm satisfaction and close out service needs.* Serve as the primary point of contact and problem solver when issues arise during the installation process.* Demonstrate excellence in customer communications, ensuring all correspondence is professional, timely, and thoroughly documented.* Maintain awareness of customer satisfaction metrics (VOC, cycle time) and the role this position plays in driving results.### **Installer Engagement*** Coordinate and dispatch work orders to service providers daily.* Communicate installation expectations to installers and ensure customers are prepared for service.* Confirm completion of work and verify customer satisfaction.* Foster a positive professional environment that supports service provider engagement, retention, and recruitment.* Facilitate timely, respectful, and solution-focused conversations when addressing installer concerns.* Ensure timely and accurate payment to service providers.### **Production Team Partnership*** Support the production team in achieving operational excellence and delivering exceptional customer outcomes.* Collaborate closely with internal partners to strengthen service quality and elevate the Crew2 customer experience.## ## **Education & Experience*** Associate degree in Business, Construction Management, Project Management, or a related field required; OR* Equivalent combination of education and related work experience.* Bachelor’s degree in a relevant field preferred.## ## **Skills & Competencies*** Strong personal leadership with the ability to work independently and influence outcomes.* Excellent verbal and written communication skills.* Strong interpersonal abilities, capable of building productive relationships with diverse stakeholders.* Customer-focused mindset with a commitment to service excellence.* Working knowledge of Crew2 programs, products, and services.* Experience within the building trades, installation, or construction service environment preferred.* Demonstrated problem-solving skills with creativity, resourcefulness, and urgency.* Ability to manage multiple priorities and competing demands in a fast-paced environment.Position offers $18-20/hr.*If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here.*All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.