Customer-Focused Front Desk Receptionist (Sundays Off)

America's Best; Jackson (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401k retirement savings with company/3

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

America's Best, part of National Vision, is seeking a friendly Receptionist for our store in Michigan. You will greet customers, manage patient records, schedule appointments, and handle phone inquiries while maintaining compliance with safety protocols.

We offer competitive pay, benefits, and opportunities for growth, plus perks like employee eyewear discounts and parental leave. High school diploma or equivalent required; 0–2 years of related experience preferred.

Qualifications

• Strong customer service skills
• Ability to handle multiple phone lines
• Excellent organizational abilities

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Customer service

Phone etiquette

Organizational skills

Education

High School Diploma or equivalent

Job description

America's Best, part of National Vision, is seeking a friendly Receptionist for our store in Michigan. You will greet customers, manage patient records, schedule appointments, and handle phone inquiries while maintaining compliance with safety protocols.

We offer competitive pay, benefits, and opportunities for growth, plus perks like employee eyewear discounts and parental leave. High school diploma or equivalent required; 0–2 years of related experience preferred.