Finance Help Desk Specialist - IT & Accounting Support

The Maryland-National Capital Park & Planning Commission; Riverdale Park (MD); Sur place; USD 25 000 - 39 000; Temps partiel

Résumé du poste

The Maryland-National Capital Park and Planning Commission is seeking a part-time Help Desk Finance support staff professional in the Management Services Division. The role focuses on advanced customer service, IT and finance system configuration support, and accounting assistance for internal and external customers.

The ideal candidate has strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Must have at least a High School Diploma or GED.
• Two years of experience as Help Desk Support or equivalent knowledge of Help Desk software.
• Familiarity with IT systems, finance processes, and accounting principles preferred.

Responsabilités

• Track and reconcile deposits from Department of Parks and Recreation facilities with various accounting software.
• Resolve escalated finance issues from Help Desk Call Center staff.
• Provide account/finance troubleshooting support to end users and clients (internal and external).
• Detect, diagnose, and resolve over/short incidents.
• Record and track incident reports through Zendesk ticketing software.
• Assist in various scheduled duties including Recreation Council payouts, Tax Payouts, and Third-Party Billing invoices/inquiries.
• Perform other related duties as assigned.

Connaissances

Help Desk Support

IT knowledge

Finance processes

Formation

High School Diploma or GED

Outils

Zendesk

Description du poste

The Maryland-National Capital Park and Planning Commission is seeking a part-time Help Desk Finance support staff professional in the Management Services Division. The role focuses on advanced customer service, IT and finance system configuration support, and accounting assistance for internal and external customers.

The ideal candidate has strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.