Customer-Focused Cargo & Logistics Specialist

TOTE Maritime Alaska; Tacoma (WA); Vor Ort; USD 40.000 - 67.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

401(k) match

Tuition reimbursement

Paid holidays

Vacation time

Sick leave

Bereavement leave

Annual bonus

Zusammenfassung

TOTE Maritime Alaska in Tacoma, WA seeks a Cargo Management Support to assist Vehicle and Cargo Management, manage bookings, and resolve issues while maintaining high customer service standards.

You will coordinate hazardous shipments under 49 CFR guidelines and collaborate with internal teams. Minimum 4 years in transportation preferred; associate degree preferred; DOT HazMat certification preferred. Full-time with benefits.

Qualifikationen

• Associate's degree preferred.
• Four years' experience in the transportation industry.
• DOT 49CFR HazMat Carrier Requirements (Water) Certification preferred.

Aufgaben

• Create, assign and update trailer/vehicle bookings, Bills of Lading and Transport bookings.
• Support customers by answering questions, tracking cargo, and resolving issues.
• Coordinate hazardous shipments, answer questions regarding regulations and stipulations with confidence.
• Use the 49 CFR to approve and enter hazardous shipments.
• Arrange logistics transloads, deliveries and pickups.
• Manage customer transactions including Documentation, Rating, Pre-Auditing, Invoicing and Problem Resolution.
• Collect payment via cash/credit cards with vehicle bookings.
• Develop an understanding of customer business models/processes for all accounts.
• Provide excellent customer service to internal and external customers.
• Anticipate and resolve customer and vendor issues.
• Build positive, collaborative relationships through open and interactive communication.
• Effectively perform additional tasks and projects as assigned by manager or supervisor.

Kenntnisse

Customer service

Verbal and written communication

Organizational skills

Team player

Multitasking

Anticipate needs

Trailing equipment

Judgment/cost decisions

Pressure handling

MS Office (Windows)

Ausbildung

Associate's degree preferred

Four years’ experience in transportation

DOT 49 CFR HazMat Carrier Requirements (Water) certification preferred

Tools

MS Office Suite

Windows

Jobbeschreibung

TOTE Maritime Alaska in Tacoma, WA seeks a Cargo Management Support to assist Vehicle and Cargo Management, manage bookings, and resolve issues while maintaining high customer service standards.

You will coordinate hazardous shipments under 49 CFR guidelines and collaborate with internal teams. Minimum 4 years in transportation preferred; associate degree preferred; DOT HazMat certification preferred. Full-time with benefits.