Customer-Focused Banking Teller

Community Financial System, Inc.; City of Salamanca (NY); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Community Financial System, Inc. in Salamanca, NY seeks a Teller to deliver welcoming, accurate banking support. You will process routine transactions, balance cash, and educate customers on digital tools while ensuring security and compliance.

The successful candidate will work with a team to provide exceptional service, support branch operations, and engage customers with needs-based conversations to identify solutions.

Aufgaben

• The Teller serves as a frontline representative of the bank and delivers a welcoming, accurate, customer‑focused banking experience.
• Process deposits, withdrawals, payments, and check cashing with precision and cash accuracy.
• Actively listen to understand customer needs and refer to branch partners for suitable solutions.
• Adhere to security and compliance standards while maintaining branch operational integrity.
• Educate customers on digital banking tools and self‑service options to boost convenience.
• Address routine inquiries and escalate more complex issues when appropriate.
• Support lobby management and guide customers to the right team member or service area.
• Answer incoming calls promptly and professionally, per bank standards.
• Engage in needs-based discussions to identify banking solutions without pressure.
• Collaborate with team members to support branch operations and customer experience goals.
• Participate in branch meetings and training, including travel to required locations.
• Balance cash drawer and perform all teller transactions with accuracy and care.

Jobbeschreibung

Community Financial System, Inc. in Salamanca, NY seeks a Teller to deliver welcoming, accurate banking support. You will process routine transactions, balance cash, and educate customers on digital tools while ensuring security and compliance.

The successful candidate will work with a team to provide exceptional service, support branch operations, and engage customers with needs-based conversations to identify solutions.