Customer-Focused Banking Associate

Sovereign Bank; Lawton (OK); Vor Ort; USD 28.000 - 36.000; Vollzeit

Zusammenfassung

Sovereign Bank in Lawton, OK seeks a teller to process transactions accurately and deliver quality customer service. Responsibilities include greeting customers, balancing cash, and maintaining knowledge of banking products while adhering to security procedures.

The role emphasizes confidentiality, multi-tasking, and professional appearance, with growth through experience and training within a compliant banking environment.

Qualifikationen

• Capable of maintaining confidentiality.
• Ability to multi-task.
• Ability to operate related computer applications and business equipment including copy machine, coin and money counting machines and telephone.
• Accuracy/good math skills.
• Strong interpersonal skills.
• Professional appearance.

Aufgaben

• Process monetary transactions of retail and commercial customers (i.e. cashier's checks, money orders, traveler's cheques, savings bonds, Visa gift cards, etc.).
• Balance cash drawer to ensure accurate cash position.
• Perform bank opening and closing procedures as needed.
• Proactively seeks out and maintains knowledge of bank products and services.
• Resolve product or service problems in a timely manner by listening and verifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution or referring the complaint to the appropriate area; following up with the customer.
• Contribute to team effort and customer service by answering customer telephone calls in a timely and appropriate manner.
• Demonstrate knowledge of laws and regulations applicable to teller activities.

Kenntnisse

Multitasking

Customer service

Interpersonal skills

Confidentiality

Professional appearance

Ausbildung

Bachelor's degree in Business Administration or related field

High school diploma or equivalent

Tools

Cash counting machines

Coin counting machines

Computer applications

Jobbeschreibung

Sovereign Bank in Lawton, OK seeks a teller to process transactions accurately and deliver quality customer service. Responsibilities include greeting customers, balancing cash, and maintaining knowledge of banking products while adhering to security procedures.

The role emphasizes confidentiality, multi-tasking, and professional appearance, with growth through experience and training within a compliant banking environment.