Banking Associate: Smooth Transactions & Service

Openbank Deutschland AG; Mangum (OK); On-site; USD 18,000 - 22,000; Full time

Job summary

Sovereign Bank is seeking a Business Banking Associate in Mangum, OK. The role focuses on accurate transaction processing, courteous customer service, and security awareness while supporting branch operations.

Responsibilities include handling retail and commercial transactions, maintaining cash accuracy, and cross-selling related products. Candidates should have a business-focused education and prior customer service experience.

Qualifications

• Confidentiality is essential.
• Ability to multi-task across duties and systems.
• Proficient with basic computer applications and office equipment.
• Strong interpersonal skills and professional appearance.

Responsibilities

• Promote and maintain positive relations with customers.
• Process monetary transactions for retail and commercial customers.
• Balance cash drawer and ensure accurate cash position.
• Perform bank opening and closing procedures as needed.
• Cross-sell related products and services and respond to customer needs.
• Resolve customer issues promptly with proper escalation when needed.
• Train new employees and answer coworker questions.
• Complete quarterly regulatory training in a timely manner.
• Maintain knowledge of bank products and services.

Skills

Customer service

Multi-tasking

Confidentiality

Communication

Attention to detail

Education

Bachelor's degree in Business Administration

High school diploma

Previous experience in customer service

Job description

Sovereign Bank is seeking a Business Banking Associate in Mangum, OK. The role focuses on accurate transaction processing, courteous customer service, and security awareness while supporting branch operations.

Responsibilities include handling retail and commercial transactions, maintaining cash accuracy, and cross-selling related products. Candidates should have a business-focused education and prior customer service experience.