Banking Services & Customer Experience Associate

Sovereign Bank; Granite (OK); On-site; USD 18,000 - 22,000; Full time

Job summary

Sovereign Bank is seeking a Business Banking Associate in Granite, OK to handle transactions and deliver friendly customer service across personal and business banking needs. You will process monetary transactions, balance cash, and ensure security procedures are followed in a fast-paced environment.

Responsibilities include maintaining professional relations with customers, cross-selling related products, training new staff as needed, and complying with bank policies.

Qualifications

• Bachelor's degree preferred in a related field.
• High school diploma or equivalent required.
• Experience in customer service is advantageous.

Responsibilities

• Promote and maintain positive relations with all contacts, customers and potential customers
• Comply with all departmental and company policies and procedures
• Process monetary transactions of retail and commercial customers (i.e. cashier's checks, money orders, traveler's cheques, savings bonds, Visa gift cards, etc.)
• Maintain quality service to all customers by answering product and service questions; cross-selling related products and services and being courteous and responsive to all customers' needs
• Balance cash drawer to ensure accurate cash position
• Perform bank opening and closing procedures as needed; proactively seeks out and maintains knowledge of bank products and services
• Perform, correct, balance and submit branch capture items/batches in accordance with established procedures and time frames
• Resolve product or service problems in a timely manner by listening and verifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution or referring the complaint to the appropriate area; following up with the customer
• Contribute to team effort and customer service by answering customer telephone calls in a timely and appropriate manner
• Actively participates in the bank’s customer satisfaction survey telephone calls
• Demonstrate knowledge of laws and regulations applicable to teller activities
• Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be considered
• May train new employees and answer co-worker questions
• Completes quarterly regulatory training in a timely manner
• Other duties as assigned

Skills

Multitask

Confidentiality

Computer skills

Interpersonal skills

Professional appearance

Education

Bachelor's degree in Business Administration, Management, or related field

High school diploma or equivalent

Previous experience in customer service position

Job description

Sovereign Bank is seeking a Business Banking Associate in Granite, OK to handle transactions and deliver friendly customer service across personal and business banking needs. You will process monetary transactions, balance cash, and ensure security procedures are followed in a fast-paced environment.

Responsibilities include maintaining professional relations with customers, cross-selling related products, training new staff as needed, and complying with bank policies.