Customer-Focused Banking Advisor

mtb; Glastonbury (CT); On-site; USD 28,000 - 47,000; Full time

Job summary

M&T Bank in Glastonbury, CT, seeks a branch teller with strong customer service and sales skills to assist Consumer and Business Banking customers. You will educate customers, promote digital tools, and handle transactions in a fast-paced branch environment.

The role emphasizes sales, service, and adherence to AML/KYC processes, with opportunity to refer customers to banking partners and support branch operations.

Qualifications

• HS diploma or GED; 1+ years retail sales or customer service.
• Strong verbal communication skills.
• Strong interpersonal skills; ability to handle diverse customers.
• Proficient with internet-enabled technology.

Responsibilities

• Educate customers on Consumer and Business Banking solutions; make recommendations based on needs.
• Engage customers and promote digital banking capabilities.
• Explain high-level loan-approval criteria.
• Complete servicing tasks for Consumer and Business Banking relationships and identify opportunities.
• Follow the bank's sales process and provide customer-focused guidance.

Skills

Retail sales experience

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Education

High school diploma or GED

Job description

M&T Bank in Glastonbury, CT, seeks a branch teller with strong customer service and sales skills to assist Consumer and Business Banking customers. You will educate customers, promote digital tools, and handle transactions in a fast-paced branch environment.

The role emphasizes sales, service, and adherence to AML/KYC processes, with opportunity to refer customers to banking partners and support branch operations.