Customer-Focused Bank Teller & Sales Pro

Heritage Bank NW; Bremerton (WA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

401(k)

Volunteer Time

Vacation days

Paid holidays

Float day

Job summary

Heritage Bank NW’s Bremerton East Branch is seeking a bank teller to provide exceptional customer service, handle routine financial transactions, and support branch sales efforts. The role is full-time and onsite in Bremerton, WA, with a typical Monday–Friday schedule.

Level I or II compensation ranges from $20.00 to $24.84 per hour depending on qualifications, with a comprehensive benefits package and strong opportunities for growth within a customer-focused community bank.

Qualifications

• Level I - 6 months customer service experience - required.
• Level II - 1-year recent cash handling and customer service experience in a financial services industry - required.
• High school diploma or equivalent
• Ability to operate standard office equipment, proficient computer skills, and ability to adapt to and learn new technologies quickly.
• Equivalent combination of education, experience, and training may be considered.
• Gains working knowledge of,and ensures bank activities, and job responsibilities are performed in compliance with, all state and federal banking laws and regulations.
• Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities.
• Detail-oriented with strong organizational and problem-solving skills.
• Demonstrated ability to provide an exceptional level of customer service.
• Demonstrated math skills with an understanding of debit and credit relationships and negotiable instruments.
• Ability to gain working knowledge of bank products and services.
• Ability to read, write, speak and understand English well. Excellent written and oral communication skills
• Valid driver’s license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions and attend required training.

Responsibilities

• Builds and maintains strong relationships and provide exceptional customer service to internal and external customers.
• Performs routine paying / receiving duties and maintains an accurate cash drawer in accordance with assigned Authority limits.
• Promotes, explains, and refers bank products and services based on customer needs.
• Maintains confidentiality when handling customer requests and transactions.
• Complies with all policies, procedures, security, and regulatory requirements.
• Actively participates in branch marketing and sales promotions.
• Contributes to the success of the team by sharing in all branch administrative duties as required and assigned.

Skills

Customer service

Cash handling

English language

Education

High school diploma

Job description

Heritage Bank NW’s Bremerton East Branch is seeking a bank teller to provide exceptional customer service, handle routine financial transactions, and support branch sales efforts. The role is full-time and onsite in Bremerton, WA, with a typical Monday–Friday schedule.

Level I or II compensation ranges from $20.00 to $24.84 per hour depending on qualifications, with a comprehensive benefits package and strong opportunities for growth within a customer-focused community bank.