Customer-Focused Bank Teller - Build Relationships

Heartland Bank and Trust Company; Sandwich (IL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Heartland Bank and Trust Company is seeking a Retail Teller to serve as a frontline representative in our Illinois communities. The role emphasizes accurate transaction processing, cash handling, and delivering exceptional customer experiences while building long-term relationships.

The teller will promote available retail banking products and services, ensure compliance with policies, and contribute to community ties and service excellence across Heartland’s 70+ locations.

Qualifications

• Provide excellent customer experiences and build relationships.
• Accurately process customer transactions with cash handling.
• Knowledge of and ability to explain bank products and services.

Responsibilities

• Facilitate an excellent customer experience, engaging customers by name, in a friendly and professional manner.
• Build and foster customer relationships by proactively identifying their needs and offering appropriate solutions.
• Knowledge of and ability to provide products and services available through the retail banking branch.
• Complete transactions accurately and efficiently, including cash handling.
• Comply with all policies and procedures to minimize the risk of fraud.

Skills

Customer service

Cash handling

Banking product knowledge

Education

H.S. Diploma or GED

Job description

Heartland Bank and Trust Company is seeking a Retail Teller to serve as a frontline representative in our Illinois communities. The role emphasizes accurate transaction processing, cash handling, and delivering exceptional customer experiences while building long-term relationships.

The teller will promote available retail banking products and services, ensure compliance with policies, and contribute to community ties and service excellence across Heartland’s 70+ locations.