Bank Teller: Customer Experience Specialist

Heartland Bank and Trust Company; Brighton (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Heartland Bank and Trust Company is seeking a Retail Teller to serve as the frontline face of the bank in the communities we serve. The role emphasizes accurate transaction processing, engaging customers by name, and delivering exceptional service while building relationships.

Responsibilities include identifying customer needs, offering suitable solutions, and maintaining policy adherence to minimize fraud risk.

Qualifications

• H.S. Diploma or GED preferred or equivalent combination of education and experience.

Responsibilities

• Facilitate an excellent customer experience, engaging customers by name, in a friendly and professional manner.
• Build and foster customer relationships by proactively identifying their needs and offering appropriate solutions.
• Knowledge of and ability to provide products and services available through the retail banking branch.
• Complete transactions accurately and efficiently, including cash handling.
• Comply with all policies and procedures to minimize the risk of fraud.

Skills

Customer service

Cash handling

Relationship building

Policy adherence

Education

HS Diploma or GED

Job description

Heartland Bank and Trust Company is seeking a Retail Teller to serve as the frontline face of the bank in the communities we serve. The role emphasizes accurate transaction processing, engaging customers by name, and delivering exceptional service while building relationships.

Responsibilities include identifying customer needs, offering suitable solutions, and maintaining policy adherence to minimize fraud risk.