Customer-Focused Auto Service Advisor | Growth & Perks

Sonic Automotive, Inc.; Walnut Creek, Northern (CA, KY); Hybrid; USD 60,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

401(k) with company match

PTO and parental leave

Training & development

Job summary

Mercedes-Benz of Walnut Creek in Walnut Creek, CA is seeking a Service Advisor to join our team. You will be the liaison between customers and technicians, ensuring vehicles are diagnosed, serviced, and repaired in a timely manner.

This role emphasizes strong communication, exceptional customer service, and efficient workflow coordination. Full-time position with a salary range of $60,000 to $120,000 and benefits through Sonic Automotive.

Qualifications

• Strong communication and interpersonal skills to build customer relationships.
• Basic knowledge of automotive maintenance and vehicle systems.
• Proficient with computers, dealership management systems, and service scheduling software.
• Excellent organizational skills with the ability to manage multiple customers in a fast-paced environment.

Responsibilities

• Greet customers professionally, listen to their concerns, and accurately document vehicle service needs.
• Explain recommended services and repairs, provide cost estimates, and obtain customer authorization.
• Coordinate workflow to maximize service department efficiency.
• Communicate with technicians to monitor repair progress and ensure timely completion of work.
• Keep customers informed throughout the service process, including repair status, timelines, and any delays.
• Prepare and explain repair orders and invoices, process payments, and maintain accurate service records.
• Follow up with customers to ensure satisfaction, resolve concerns, and educate them on recommended maintenance services.

Skills

Communication

Interpersonal skills

Customer service

Organizational skills

Time management

Tools

Dealership DMS

Service scheduling software

MS Excel

Job description

Mercedes-Benz of Walnut Creek in Walnut Creek, CA is seeking a Service Advisor to join our team. You will be the liaison between customers and technicians, ensuring vehicles are diagnosed, serviced, and repaired in a timely manner.

This role emphasizes strong communication, exceptional customer service, and efficient workflow coordination. Full-time position with a salary range of $60,000 to $120,000 and benefits through Sonic Automotive.