Customer-Focused Auto Service Advisor

DCD Automotive Holdings, INC; North Kingstown (RI); On-site; USD 42,000 - 62,000; Full time

Job summary

Nucar Hyundai of North Kingstown is seeking a motivated Service Advisor to connect customers with our service technicians and guide them through recommendations and timelines. You will listen to needs, explain maintenance, keep customers informed, and help ensure a positive experience.

Ideal candidates bring strong communication, customer service skills, and the ability to manage multiple customers in a fast-paced automotive environment. Equal opportunity employer policy is in place.

Qualifications

• Experience in automotive service or dealership is a plus.
• Strong communication and customer service skills.
• Ability to stay organized and manage multiple customers and priorities.

Responsibilities

• Welcome customers and identify their vehicle service and repair needs.
• Create and manage repair orders from check-in through vehicle delivery.
• Communicate recommended maintenance and repairs clearly and professionally.
• Provide estimates and keep customers updated on repair status and timelines.
• Work closely with technicians and the service team to keep work moving efficiently.
• Build lasting customer relationships through follow-up and exceptional service.
• Help drive service department performance while maintaining a customer-first approach.

Skills

Customer service

Communication

Organizational skills

Team player

Problem solving

Job description

Nucar Hyundai of North Kingstown is seeking a motivated Service Advisor to connect customers with our service technicians and guide them through recommendations and timelines. You will listen to needs, explain maintenance, keep customers informed, and help ensure a positive experience.

Ideal candidates bring strong communication, customer service skills, and the ability to manage multiple customers in a fast-paced automotive environment. Equal opportunity employer policy is in place.