Customer-Focused Agricultural Equipment Service Advisor

West Central Equipment; Martinsburg (Blair County); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Holidays

Medical insurance

Dental insurance

401K match

Life insurance

Employee discount

Job summary

West Central Equipment, the John Deere agriculture and mowing equipment dealership in Central and Western Pennsylvania, is seeking a Service Advisor for our Martinsburg Store. We sell, service, and supply parts for John Deere tractors, skid steers, balers, combines, planters, mowers, utility vehicles, implements and related equipment.

The Service Advisor will interpret equipment problems, verify warranty/maintenance coverage, prepare and manage repair orders, and communicate estimates and

Qualifications

• Excellent customer service and communication skills.
• Good mechanical aptitude.
• Good understanding of hydraulic and electrical systems used in tractors and mowers.
• Solid computer skills.
• General ag and mowing equipment product knowledge.
• Must be willing to download company apps on your personal phone.

Responsibilities

• Interpret equipment problems through listening, clarifying, inspecting and test driving.
• Verify if warranty coverage, service contract or maintenance plan participation is applicable.
• Develop and communicate accurate estimates, and maintain contact with customers regarding deviations from estimates.
• Prepare repair orders (RO), enter RO into service database system.
• Assign work to service technicians.
• Maintain customer relationship and enhance company reputation.
• Maintain equipment records.
• Prepare billing documents and complete billing and payment with customers.
• Complete required training.

Skills

Customer service

Communication

Mechanical aptitude

Hydraulic systems

Electrical systems

Computer skills

Product knowledge

Phone apps acceptance

Job description

West Central Equipment, the John Deere agriculture and mowing equipment dealership in Central and Western Pennsylvania, is seeking a Service Advisor for our Martinsburg Store. We sell, service, and supply parts for John Deere tractors, skid steers, balers, combines, planters, mowers, utility vehicles, implements and related equipment.

The Service Advisor will interpret equipment problems, verify warranty/maintenance coverage, prepare and manage repair orders, and communicate estimates and