John Deere SERVICE ADVISOR

West-Central-Equipment; Martinsburg (Blair County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid Time Off

Holiday pay

Medical insurance

Dental insurance

401K retirement plan

Employee discount

Life Insurance

Job summary

West Central Equipment in Martinsburg is seeking a Service Advisor to join our John Deere dealership team. You will interpret equipment issues, verify warranty coverage, and communicate accurate estimates to customers.

The role involves preparing repair orders, assigning work, and maintaining billing and customer relationships. We offer training and opportunities for career growth in a family-owned environment with PTO, holidays, and benefits.

Qualifications

• Excellent customer service and communication skills.
• Good mechanical aptitude.
• Good understanding of hydraulic and electrical systems used in tractors and mowers.
• Solid computer skills.
• General ag and mowing equipment product knowledge.
• Must be willing to download company apps on your personal phone.

Responsibilities

• Interpret equipment problems through listening, clarifying, inspecting and test driving.
• Verify if warranty coverage, service contract or maintenance plan participation is applicable.
• Develop and communicate accurate estimates, and maintain contact with customers regarding deviations from estimates.
• Prepare repair orders (RO), enter RO into service database system.
• Assign work to service technicians.
• Maintain customer relationship and enhance company reputation.
• Prepare billing documents and complete billing and payment with customers.

Skills

Customer service

Communication

Mechanical aptitude

Hydraulic systems

Electrical systems

Computer skills

Equipment knowledge

Service database system

Tools

Service database system

Job description

West Central Equipment, the John Deere agriculture and mowing equipment dealership in Central and Western Pennsylvania, is seeking a Service Advisor for our Martinsburg Store. We sell, service, and supply parts for John Deere tractors, skid steers, balers, combines, planters, mowers, utility vehicles, implements and related equipment.The Service Advisor will be someone who has knowledge of equipment engines and systems. The right candidate has good people skills, service department experience and the ability to identify equipment problems. West Central Equipment and John Deere provide excellent training and experience for future career growth. High quality customer satisfaction and communications ability is required for this position.Job Duties:Interpret equipment problems through listening, clarifying, inspecting and test drivingVerify if warranty coverage, service contract or maintenance plan participation is applicableDevelop and communicate accurate estimates, and maintain contact with customers regarding deviations from estimatesPrepare repair orders (RO), enter RO into service database systemAssign work to service techniciansMaintain customer relationship and enhance company reputationMaintain equipment recordsPrepare billing documents and complete billing and payment with customersComplete required trainingIndustry Leading EmployerPaid Time Off (PTO)3+ weeks PTO in first yearPaid HolidaysMedical InsuranceDental InsuranceHealthcare Plans are individual or family401(K) Retirement Plan401(K) up to 4% MatchEmployee DiscountLife InsuranceQualifications:Excellent customer service and communication skillsGood mechanical aptitudeGood understanding of hydraulic and electrical systems used in tractors and mowersSolid computer skillsGeneral ag and mowing equipment product knowledgeMust be willing to download company apps on your personal phoneWest Central Equipment is a 4th generation family-owned and operated John Deere Equipment dealer with Traditional Rural Values, and our team and work culture reflect those values.Job Type: Full-timeExpected hours: 40 – 50 per weekWork Location: In person