Customer-Focused Administrative Assistant

Express Employment Professionals - Cincinnati East; Tyler (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Express Employment Professionals is seeking a Secretary to support an East Texas Tyler, TX office. The role involves answering calls, data entry, maintaining files, and coordinating service requests. You will contribute to a professional front-office experience and provide reliable administrative support to the team.

The ideal candidate has office or customer service experience, strong communication skills, attention to detail, and the ability to work independently or with others as needed.

Qualifications

• Previous office, secretary, administrative, or customer service experience preferred.
• Excellent customer service and communication skills.
• Strong attention to detail and accuracy.
• Professional and friendly phone etiquette.
• Organized and able to manage multiple tasks.
• Basic computer and data-entry skills.
• Ability to learn company software and systems.
• Dependable, punctual, and professional.
• Ability to work independently while also being a team player.
• Positive attitude and willingness to help wherever needed.

Responsibilities

• Answer incoming phone calls in a professional and courteous manner.
• Provide friendly, responsive, and quality customer service to customers.
• Assist with dispatching and coordinating service or work requests.
• Maintain and organize paperwork, files, and office records.
• Perform basic data entry accurately and efficiently.
• Enter and update customer and job information as needed.
• Communicate important information to the appropriate team members.
• Follow up on customer requests and ensure information is passed along correctly.
• Maintain a clean, organized, and efficient office environment.
• Assist with general administrative and clerical duties as needed.

Skills

Customer service

Phone etiquette

Data entry

Office software

Multitasking

Tools

Microsoft Office

CRM software

Job description

Express Employment Professionals is seeking a Secretary to support an East Texas Tyler, TX office. The role involves answering calls, data entry, maintaining files, and coordinating service requests. You will contribute to a professional front-office experience and provide reliable administrative support to the team.

The ideal candidate has office or customer service experience, strong communication skills, attention to detail, and the ability to work independently or with others as needed.