Customer-Focused Admin & Scheduling Specialist

Insecta Pest Solutions, Inc.; Riverside (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Paid time off

Job summary

Insecta Pest Solutions, Inc. in Riverside, CA is seeking an Administrative Assistant / Customer Service Representative.

You will support daily office operations, assist customers, schedule pest control services, and coordinate technician routes with accuracy and professionalism. The role requires 1–2 years of office experience, strong communication and computer skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• 1–2 years of office or administrative experience.
• Experience with customer service is preferred.
• Strong computer and internet skills.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to learn scheduling and business software.

Responsibilities

• Provide professional and friendly customer service in person, by phone, and through email.
• Answer incoming telephone calls, respond to customer inquiries, and direct questions to the appropriate team member.
• Schedule and coordinate pest control services for technicians.
• Optimize technician routes for efficiency and productivity and ensure daily schedules are accurately reflected on the company calendar.
• Maintain accurate records of service appointments, technician availability, customer information, and work orders.
• Process service requests and work orders received by telephone, email, fax, or from other employees.
• Prepare receipts, service documents, sales orders, and work orders.

Education

High school diploma or GED

Job description

Insecta Pest Solutions, Inc. in Riverside, CA is seeking an Administrative Assistant / Customer Service Representative.

You will support daily office operations, assist customers, schedule pest control services, and coordinate technician routes with accuracy and professionalism. The role requires 1–2 years of office experience, strong communication and computer skills, and the ability to manage multiple tasks in a fast-paced environment.