Customer-First Universal Banker: Relationships & Solutions

Bbcnbank; New York (NY); Presencial; USD 30 000 - 33 000; Tempo integral

Resumo da oferta

Bank of Hope in New York is seeking a customer-focused Banking Associate to welcome customers, resolve inquiries, and support branch sales goals. You will help with deposits, withdrawals, and account openings while educating customers on digital tools.

The role emphasizes cross-selling opportunities, compliance with bank policies, and accurate cash handling. Strong communication and organizational skills are essential, with Korean language knowledge preferred.

Qualificações

• Minimum education: High School Diploma.
• Excellent verbal and written communication skills.
• Strong organizational skills with a willingness to adapt to changes in a fast-paced environment.
• Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Strong customer service skills with the ability to build relationships.
• Korean language knowledge preferred.

Responsabilidades

• Provide a welcoming and professional experience for customers, assisting with inquiries and resolving issues promptly.
• Build relationships by understanding customer needs and recommending banking products and services.
• Promote bank products and services to achieve branch sales goals, including accounts, loans, and other financial solutions.
• Educate customers on digital banking options and self-service tools to enhance their banking experience.
• Maintain knowledge of bank products, services, and promotions to provide accurate and helpful information.
• Perform teller transactions, including deposits, withdrawals, transfers, and payments with accuracy and efficiency.
• Assist customers with account openings, updates, and closings, ensuring compliance with bank policies and procedures.
• Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services.
• Monitor and maintain cash drawer accuracy while following cash-handling procedures.
• Ensure adherence to bank policies, procedures, and regulatory requirements, including security and fraud prevention protocols.
• Participate in operational tasks such as ATM balancing, night deposit processing, and maintaining branch supplies.
• Monitor and elevate any suspicious account activity or potential risks to management as needed.
• Maintain organized and accurate records to support branch audits and operational reviews.
• Collaborate with branch team members to ensure seamless service delivery and achievement of branch goals.
• Assist with training and mentoring new team members as directed by management.
• Participate in branch meetings and training sessions to stay informed of updates and best practices.

Conhecimentos

Advanced English

Verbal fluency

Organizational skills

Multitasking

Customer service

Korean language

Formação académica

High School Diploma

Descrição da oferta de emprego

Bank of Hope in New York is seeking a customer-focused Banking Associate to welcome customers, resolve inquiries, and support branch sales goals. You will help with deposits, withdrawals, and account openings while educating customers on digital tools.

The role emphasizes cross-selling opportunities, compliance with bank policies, and accurate cash handling. Strong communication and organizational skills are essential, with Korean language knowledge preferred.