Universal Banker

Bank of Hope; Houston (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Houston is seeking a Universal Banker to deliver exceptional customer service, handle teller transactions, open accounts, and promote financial solutions. This role blends customer service, sales, and operational support to help the branch meet its goals.

You will educate customers on digital banking, maintain accurate records, and support compliance. Strong communication and multitasking are essential, with opportunities to grow through mentoring and team collaboration.

Qualifications

• Minimum High School Diploma.
• Fluent English with advanced written skills.
• Excellent verbal and written communication.
• Strong organizational skills.
• Ability to multitask in a fast-paced environment.
• Strong customer service and relationship-building.
• Korean language preferred.

Responsibilities

• Deliver friendly customer service and resolve inquiries.
• Build relationships and cross-sell banking products.
• Process teller transactions accurately.
• Assist with account openings and maintenance.
• Support compliance and security procedures.
• Collaborate with team and train new staff.

Skills

English (Fluent)

Verbal communication

Written communication

Customer service

Multitasking

Organizational skills

Korean (preferred)

Education

High School Diploma

Job description

The Universal Banker is responsible for delivering exceptional customer service, building relationships, and supporting the branch's sales and operational goals. This role combines teller and platform responsibilities, including processing transactions, opening accounts, and offering tailored financial solutions. By serving as a trusted resource for customers, the Universal Banker contributes to a positive banking experience and branch success.

Customer Service & Sales:

• Provide a welcoming and professional experience for all customers, assisting with inquiries and resolving issues promptly.
• Build relationships by understanding customer needs and recommending appropriate banking products and services.
• Promote bank products and services to achieve individual and branch sales goals, including accounts, loans, and other financial solutions.
• Educate customers on digital banking options and self-service tools to enhance their banking experience.
• Maintain knowledge of bank products, services, and promotions to provide accurate and helpful information.

Transaction Processing & Account Support:

• Perform teller transactions, including deposits, withdrawals, transfers, and payments, with accuracy and efficiency.
• Assist customers with account openings, updates, and closings, ensuring compliance with bank policies and procedures.
• Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services.
• Monitor and maintain cash drawer accuracy while following established cash-handling procedures.

Operational Support & Compliance:

• Ensure adherence to bank policies, procedures, and regulatory requirements, including security and fraud prevention protocols.
• Participate in operational tasks such as ATM balancing, night deposit processing, and maintaining branch supplies.
• Monitor and elevate any suspicious account activity or potential risks to management as needed.
• Maintain organized and accurate records to support branch audits and operational reviews.

Team Collaboration & Development:

• Collaborate with branch team members to ensure seamless service delivery and achievement of branch goals.
• Assist with training and mentoring new team members as directed by management.
• Participate in branch meetings and training sessions to stay informed of updates and best practices.

Job Qualifications/Requirements

Education/Credentials

• Minimum Education Level: High School Diploma

Skills

• English: Written: Advanced Verbal: Fluent
• Required: Excellent verbal and written communication skills.
• Required: Strong organizational skills with a willingness to adapt to changes in a fast-paced environment.
• Required: Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Required: Strong customer service skills with the ability to build and maintain relationships.
• Additional Languages: Korean preferred

The salary range for this full-time position is $19.24 - $24.04 hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.