Customer-First Store Leader (Assistant Manager)

CNG Holdings, Inc.; Grand Rapids (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

CNG Holdings, Inc. is seeking an Assistant Store Manager to be a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store across the district. You will deliver outstanding customer service, handle daily cash operations, and ensure regulatory compliance.

You will educate customers on product options, perform transactions including loans and check cashing, and support store leadership with daily tasks while traveling within the district as required.

Qualifications

• High school diploma, GED, or equivalent experience
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred
• Strong customer service, active listening, and verbal and written communication skills
• Proficient in Microsoft Office programs
• Ability to multitask, prioritize, and work in an autonomous environment
• Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
• Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Responsibilities

• Serve and educate customers on the product portfolio by presenting all options for products and/ or services to customers that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued.
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
• Comply with federal and state regulations and Company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.
• Other duties as assigned.

Skills

Customer service

Cash handling

Sales

Communication

Microsoft Office

Multitasking

Autonomous work

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CNG Holdings, Inc. is seeking an Assistant Store Manager to be a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store across the district. You will deliver outstanding customer service, handle daily cash operations, and ensure regulatory compliance.

You will educate customers on product options, perform transactions including loans and check cashing, and support store leadership with daily tasks while traveling within the district as required.